Topic of Conversation Parent Complaints

I recently had a conversation with a teacher who was terminated from her teaching positon and reduced to a parapro with a resultant salary decrease of $41,000.00. The union was unable to help her. I asked her how it came about and she said that a new VP had it in for her but it had been provoked by "parent complaints". I am not here to say whether parents have a right or not to complain but I do have a concern that "parent complaints" are often the source of friction between a teacher and the administration and when things get bad enough they can end up like this teacher whom I met. For the purpose of conversation. I know we have a senate at Nathan Hale but has the Senate created a policy for how "parent complaints" should be handled. Here is my suggestion.

In most highschool situations "parent complaints" are derivative of "student complaints". Not attempting to disparage students and their intentions but from my standpoint student's have two primary objectives when it comes to their classes 1.) getting a good grade 2.) not getting in trouble with their parents. Not getting a good grade or having attendance problems leads them to getting into trouble with their parents. This dynamic often leads to a complaint against the teacher for numerous and asundry reasons. If the student is vociferous enough in their complaint to their parent, and persistent enough and the student can claim "every student" feels that way a parent will often take it upon themselves to complain to the administration.

I am very concerned about this uncontrolled and unregulated complaint system against teachers. I think we need a policy about how parent complaints should be handled. I believe we should have a form that includes; "the student complaint" plus "affirmation of the student complaint by the parent" and this form should be submitted to the administration at which point the administration should forward the complaint to the teacher and give the teacher a few days to provide their response. After this process the administrator should attempt to resolve the problem for the benefit of all those involved.

What do you, think?